29th Mar 2016
Improvement: Important PayPal Billing Changes
We're are sick of how our current billing system by default handles PayPal recurring payments and how PayPal subscriptions works just as much as our clients. Often duplicate payments are made to the same invoice due to late subscription date or wrong amounts due to change of plan. Sadly PayPal subscriptions doesn't handle amount changes without ...
29th Mar 2016
New Addition: Free DDoS Protection in Amsterdam, NL
Copy of a email sent to clients today, all existing clients and any new orders in Amsterdam now includes 10Gbps DDoS Protection.
We are proud to announce that your VPS(s) in our Amsterdam, NL location now includes free 10Gbps protection covering all sorts of common attacks (layer 3+4) and website floods (layer 7). Protection is set as sensor mode ...
24th Mar 2016
Improvement: New Support Team
Our response times to support tickets have been generally satisfactory during UK time (9AM - 9PM) however over night replies were often slow. We have hired several new support agents in the past month and have cut down the average response time from 3 hours to just under a hour. Majority of the time you will see a response time of less than 30 ...
19th Mar 2016
New Location: Herndon, VA (SSD Cached OpenVZ)
We are proud to announce yet another new location this month, this time in east coast of USA. This will eventually replace our New York location and should clients want to, we can move VMs from LA/NY to this new location for free. With the new location it brings us closer to the location known as the "network hub of america" as a lot of routes ...