Troubleshooting Network Problems (Using MTR)

If you are experiencing packet loss and/or loss of service, please first check our twitter page for any service issues:

Should there be no service issue posted then please do the following and submit it to support:

MTR investigates the network connection between the host mtr runs on and a user-specified destination host. After it determines the address of each network hop between the machines, it sends a sequence ICMP ECHO requests to each one to determine the quality of the link to each machine. As it does this, it prints running statistics about each machine.

For Windows, please download WinMTR: and then run a MTR to your server IP and send us a copy of the report or screenshot.

For Linux, you may download from your package manager using yum/apt-get and then run "mtr --report ip".

Where IP, please run inbound to your server IP from your local PC and if possible also a reverse MTR from the server to your the destination having connection problem if you are experiencing packet loss but can connect to the VPS.

  • 13 Users Found This Useful
Was this answer helpful?

Related Articles

Rsyslog High CPU Usage

Rsyslog may utilise 100% CPU usage which can be fixed by the below: service rsyslog stop sed -i...

KVM Templates & ISOs

KVM VPS TEMPLATES & ISOSPlease note: Windows is not available and we have no plans in...

How do I set Reverse DNS (rDNS)?

You can set rDNS automatically for all locations through the VPS Control Panel.For those on...

What is fair share of CPU usage?

Each VPS is given "fair-share" CPU usage on the server. CPUs sit idle in most cases. Each VPS has...

Quotas for cPanel & Other Control Panels

Second level quotas need to be enabled manually on the host node if you are using a control panel...